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290 N. Hwy 16, Suite A, Denver
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(704) 483-0777
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7825 E NC 150, Terrell

Physical Therapy is a medical profession and method of healthcare centered on treatment of problems restricting a person’s ability to move and function. Physical Therapists treat a variety of conditions that can affect different systems of the body, including musculoskeletal, neuromuscular, cardiovascular/pulmonary, and integumentary. A variety of treatment methods, exercises, and modalities are used to restore physical function, prevent disability, and improve strength and movement. Physical Therapists also educate patients to take care of themselves and to perform certain exercises on their own. Physical Therapy is a licensed profession and can only be provided by licensed individuals.

Yes! To access our New Patient Forms use the links below. Please print them out, complete, and bring with you to your first visit. Remember, all your sensitive data is safe and secure.

Questions? Call 704.483.0777 or email office@phoenixptsp.com.


*If you prefer to print out each form to bring with you, we have provided PDF links below for your convenience. Clicking on the form will automatically launch and/or download the appropriate file. Thank you.


The state of North Carolina has “Direct Access” to Physical Therapy, which means that you are not legally required to have a Physician’s referral before seeing a Physical Therapist for an evaluation or treatment. However, some insurance coverage may require you to have a referral or “authorization” before they will approve payment. You should contact your insurance company beforehand to determine the process that they require. It’s important to remember that if you are under the care of a Physician and require Physical Therapy, you have the freedom to choose which physical therapy clinic to receive your treatment from.

We accept most major insurance carriers. Here is a partial list: Tricare, Medicare, Blue Cross & Blue Shield, Aetna, United Healthcare, Medcost, Workers Compensation, and more! At the time of scheduling your first appointment we request that you provide us your insurance information so that we may verify your benefits and coverage.

We accept payment via cash, check, debit and credit card (Visa, Mastercard, Discover & American Express) and HSA. Payment is expected at the time of treatment (normally during check-in). If you have insurance coverage there may be a deductible, co-insurance or co-pay required. Before your first visit we will contact your insurance company to verify your benefits for Physical Therapy. Some insurance providers have restrictions on specific treatments. As a courtesy, Phoenix Physical Therapy and Sports Performance files your primary insurance as well as any secondary coverage. You will be billed for any cost share (if applicable) after your insurance has paid their portion.

During your initial visit, your Physical Therapist will provide you with a thorough one hour exam in a private exam room. Please be prepared to discuss your needs and any pain, lack of mobility or function that you currently have. This evaluation will involve certain range of motion, postural, and strength tests to help your Physical Therapist develop a plan unique to you and your condition.

Your Physical Therapist will be assessing your function every visit, so it is important to dress in clothing that allows you to move. Attire should always include comfortable, loose fitted clothing and walking or athletic shoes. For your safety, flip-flops and sandals are prohibited in the gym area. The list below will help you determine what to wear….

Shoulder or Neck Injuries – Tank top or loose-fitted short sleeve shirt

Back Injuries – Elastic-waisted pants or shorts and a loose fitted top

Lower Body Injuries – Shorts are preferred

Aquatic Therapy – Swim attire, sunscreen, hat

Please bring any interpretation reports from when your X-Ray or MRI was read by a Physician. You do not need to bring the films. Because X-Rays and MRIs do not reveal everything your Physical Therapist needs to know in order to properly treat you, he or she will focus on taking your medical history, conducting a systems review, and performing physical tests and measures which identify potential and existing problems.

In compliance with federal HIPAA Laws, it is the policy at Phoenix Physical Therapy that only clients are allowed in the treatment rooms and gym unless the client is a minor or requires special assistance. For safety reasons, please make arrangements for your children. This also allows you and our care providers to focus on your treatment during the time you are here.

Yes, if they are under the age of 18. All patients and/or clients under the age of 18 need to be accompanied by a parent or legal guardian to their first visit. Federal law requires signed consent from the parent or guardian prior to treatment..

Ask us a Question

Feel free to ask any physical therapy related questions over the phone, or get send your question via this form below. Your message will be dispatched directly to our staff who will answer as soon as they can.